If we can't
make it right,
you don't pay.
Every clean comes with our spotless workplace guarantee. Simple, meticulous, no fine print.
How the guarantee works.
Three steps, no friction. Built for trust, not paperwork.
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1. Tell us within 24 hours
If any part of your clean doesn't meet expectations, give us a call or email within a business day of the clean.
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2. We come back and fix it
Same crew, no charge, no questions asked. We'll have someone on site fast, usually the next business day.
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3. If it's still wrong, you don't pay
If we can't make it right after a return visit, you don't pay for the clean. Full stop.
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Always reachable
Talk to a real person, not an answering machine. We respond same business day, usually within the hour.
A standard, every visit.
The same crew, the same checklist, the same finish. Every single time.
Our guarantee covers every clean, whether you're on a daily, weekly, fortnightly or one-off schedule.
That includes:
- Free re-cleaning of any area that doesn't meet our standards
- No charge if issues persist after correction
- A 24-hour notification window from the time of the clean
- Same crew assigned to your site, so they learn your space
- Full public liability and workers' compensation insurance
If you're ever unsure, just call. Our reputation in Gippsland is built on showing up, doing the work, and making it right when something goes sideways.
What this looks like
in the real world.
Three scenarios that have actually happened. None of them ended with a fight, a chargeback or a contract dispute.
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A missed area
Office manager comes in Monday morning, finds dust on the boardroom credenza. Emails us by 10am. We have someone on site that afternoon to re-clean it. No invoice for the return visit.
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An accidental scratch
A vacuum knocks against a desk corner and leaves a mark. We document it on the visit log, file the public liability claim ourselves, and the repair is sorted at no cost to the client. They don't lift a finger.
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A persistent issue
Same kitchen splash mark gets flagged two weeks running. We dig in, find the cleaner using the wrong product on that surface, retrain the crew. That second clean is on us. Third week onward: gone for good.
A better standard, in writing.
Try us. If we fall short, you don't pay until we fix it.